Frequently Asked Questions

• Q: What's in the box?

A: Glashow S3R Mobility Scooter x 1, Front Basket x 1, Scooter Key x 2, Charger x 1, Quick Installation and User Guide x 1, User Manual x 1, Certificate of Conformity x 1

• Q: What's the scooter range? How does air temperature impact it? How do I charge the scooter?

A: The scooter's lithium battery allows you to travel distances of up to 25 miles. However, like any lithium battery, air temperature can impact its performance. The capacity might reduce by 30% or more during winter days, especially when temperatures are below 32°F. The Glashow S3R is charged on-board, without the need to remove the battery. If you ride the scooter for 1-2 miles daily, charging it once per week will be sufficient. A full charge from 0% to 100% takes 8-10 hours.

• Q: How to take care of the lithium battery?

A: If you plan not to use the scooter for a certain period, please fully charge the battery before storage. Charge it monthly to ensure the battery maintains sufficient charge.

• Q: What's the weight of the mobility scooter?

A: The scooter weighs 70.48 lbs, including the lithium battery.

• Q: Does it suit indoors?

A: Yes! The Glashow S3R is designed to smoothly maneuver through doorways and fit into elevators.

• Q: Does it fit into car trunk? Is the folding process easy?

A: The scooter is designed to fit into most car trunks. For specific measurements, please check the dimensions image at the top of this page to ensure a perfect fit. To fold the scooter, simply unlock the mechanism beneath the seat, press the seat down. Then, open the tiller lock and fold it down. The Glashow S3R is now ready for storage.

• Q: What type of tires are on the scooter? What's the maximum supported rider's weight?

A: The scooter features pneumatic tires to provide a softer ride. We recommend inflating the tires every 3-5 months. The suggested pressure is 45 kPa (front) and 40 kPa (rear). Scooter's recommended max load is up to 265 Lbs.

• Q: What kind of seat does the scooter have?

A: The Glashow S3R is equipped with a comfortable soft padded seat with raisable armrests. The seat's dimensions are 15.75" in width and 13.78" in depth.

• Q: What road surfaces is the mobility scooter suitable for?

A: The scooter is designed to navigate various terrains, including uneven surfaces like lawns and gravel roads. It can also smoothly cross stepped obstacles such as speed bumps and curbs up to 2.76 inches high.

• Q: Is it possible to bring the scooter on an aircraft?

A: Due to its battery capacity, which is optimised for extended range, most commercial airlines prohibit its carriage onboard.